Find answers to frequently asked questions about our Pismo Beach, CA hotel. Have another question? Contact us here!

What are the benefits of booking directly on this website?

Booking directly through this website comes with exclusive benefits, especially if you’re already a Pacifica Perks member. Booking directly means you enjoy the freedom to change or cancel your reservation with our flexible cancellation policy. Take advantage of special offers and promotions available only on our official website with web-exclusive offers. Pacifica Perks members: you save an additional 5% off our best available rates and receive early access to sales and promotions!

What is your hotel's cancellation policy?

Reservation must be cancelled by 4PM local hotel time, 2 days prior to scheduled arrival to avoid penalty of one (1) night’s room & tax. Reservation is fully prepaid, non-refundable at time of booking. No modifications once confirmed. Reservations made at least 72-hours prior to hotel check-in time are eligible for penalty-free cancellation, if requested within 24-hours of booking confirmation.

What time is check-in, and what time is check-out?

Guest check-in is 4 PM. Check-out is 11 AM.

How do I get to Sandcastle Hotel on the Beach?

From the North:

  • Take the CA-1 South exit toward Pismo Beach.
  • Continue straight onto Dolliver Street.
  • Turn right onto Stimson Avenue.
  • Sandcastle Hotel is down two blocks on the left.

From the South:

  • Take the Price Street exit.
  • Take the 2nd left onto Stimson Avenue.
  • Sandcastle Hotel is three blocks down on the left.
Do you offer dog-friendly rooms?

No. Our oceanfront hotel in Pismo Beach is not pet-friendly.

Does the hotel have ADA accessible guest rooms?

Yes, browse through our accessible guest rooms here. Have a question about our ADA guest rooms or facilities at our hotel in Pismo Beach? Please contact our General Manager at (805) 773-2422.

Do you offer beach wheelchair rentals?

Yes! Sandcastle Hotel on the Beach is excited to offer four brand-new beach wheelchairs for rental. Enjoy your day on the sand with ease of mind. 

Do you offer adjoining guest rooms?

Yes, Sandcastle Hotel on the Beach offers several adjoining guest rooms (Partial View Rooms & Deluxe Rooms). To reserve two rooms that are adjoining, please call the hotel direct at 805-773-2422.

Is there on-site dining?

Yes, Sandcastle Hotel on the Beach is home to The Deck bistro. Overlooking the sand and Pismo Beach pier, join us for special Sunrise and Sunset menus available 7 AM - 11 AM and 3 PM - close every day.

How much is on-site parking?

Sandcastle Hotel on the Beach offers self parking for $25 + tax per night.